When the STRONGVON Administration Software (TSW) freezes on Windows, the fastest way to recover is to end the process from the Task Manager. Be aware that this action will cause you to lose any unsaved changes on your local database. Do not do these steps unless you’re sure TSW has frozen:
1. Open the Task Manager, press Ctrl-Alt-Delete keys simultaneously. You can also search for the Task Manager application from your Windows Start button or the Windows 8 search tool.
2. Select to view the Processes, and order the processes by name.
3. Select the process “TSW”.
4. Click on the “End Process” button. The screenshot below shows where this is on the Task manager of Windows 7.